The first requirement and mandatory one, is having the possibility to access Amazon Cloud URLs and IPs adresses.
TeamSHIFT is a new CrossKnowledge solution which requires the following environment on the customer side to run properly:
|Windows operating system||Windows 7, 8, 10 (all W10 versions)|
|Apple operating system||Mac OSX (10.4) and newer|
|Internet Explorer||11 and later versions|
|Microsoft Edge||Current version and Current-1 version|
|Firefox||Current version and Current-1 version|
|Chrome||Current version and Current-1 version|
|Safari||iOS (10 and up) using Safari|
|Opera and others browsers||Not supported|
|Email clients||Standard email readers are supported to deliver CK standard emails. Email content is HTML.|
|Sound card||Sound card Activated (speakers/headphones are required for most content)|
|Screen resolution||Supporting resolutions bigger than 320x568px (iPhone 5 in portrait mode)|
|HTTPS||Only "Medium and High" ciphers are allowed (HIGH:MEDIUM:!ADH). TLSv1.1 protocol is supported until September 2019. TLSv1.2 protocol is recommended.|
|Popup blocker for the solution||Has to be disabled|
|Adobe Flash Player||Not required|
|PDF Reader||Adobe Reader, SUMO PDF, Firefox, Edge or Chrome browsers|
We systematically test the latest versions of Chrome, Firefox and Internet Explorer browsers to ensure the best experience for our users. Older versions of these browsers are not systematically tested, but run smoothly in most cases according the prerequisites defined previously.
Mobile device compatibility
iOS (10 and up) using SAFARI browser ANDROID (4.4 and up) using CHROME browser Other mobile devices are not supported
The following domain names should be whitelisted.
If wildcards (*) are not allowed, authorise at least the following URLs:
General CKLS & Team Shift cloudfront URLs:
https://ckls-assets.crossknowledge.com/ https://ckls-api.crossknowledge.com/ https://ckls-cdn-eu.crossknowledge.com/ https://teamshift.crossknowledge.com/* https://teamshift.eu.crossknowledge.com/* - this is the CKLS instance https://alltypes-assessment.s3-sa-east-1.amazonaws.com/* https://teamshift.s3-sa-east-1.amazonaws.com/*
External medias (cloudfront URL)
CK-Player URLs (for CrossKnowledge content delivery)
For all users
AWS CloudFront IP Ranges
Part of our content is hosted on Amazon Cloud for a better experience around the globe.
22.214.171.124/16 126.96.36.199/16 188.8.131.52/16 184.108.40.206/18 220.127.116.11/19 18.104.22.168/18 22.214.171.124/22 126.96.36.199/22 188.8.131.52/23 184.108.40.206/20 220.127.116.11/19 18.104.22.168/24 22.214.171.124/23 126.96.36.199/23 188.8.131.52/24 184.108.40.206/19
CKLS & Team Shift portal IPs addresses
CKLS urls format
Europe https://.eu.crossknowledge.com USA https://.na.crossknowledge.com South Amarica https://.sa.crossknowledge.com Asia https://.asia.crossknowledge.com
Email servers requirements
Mail servers’ IP addresses and whitelist
TeamShift relies on Amazon SES service for sending emails. At the time of this writing, these are the IP ranges used by AWS SES:
220.127.116.11/22 18.104.22.168/22 22.214.171.124/18 Emails can also be sent from this spare IP : 126.96.36.199/32 email@example.com should be whitelisted
However these range may change so in order to get an up to date list, please run the following command From a Linux or Mac OS system:
$ dig TXT amazonses.com +short| grep 'v=spf1'
From a Windows system
C:>nslookup -type=TXT amazonses.com | find "v=spf1"
Hostnames of SMTP relays and custom “MAIL FROM” domains used for sending
email-smtp.us-east-1.amazonaws.com sesmailna.crossknowledge.com email-smtp.eu-west-1.amazonaws.com sesmaileu.crossknowledge.com smtp01.crossknowledge.com